Q. Can I transfer my current phone number to ServiceCall.ai?
A. Yes, absolutely. Most phone companies allow their customers to port numbers to other providers. This process typically takes 1-4 weeks. However, while the number is being ported, you can simply forward your calls to a designated number within ServiceCall.ai and start receiving calls immediately.
We strongly advise to wait about 30 days before attempting to port your phone number(s) over to ServiceCall.ai to ensure that our platform suits all of your business needs.
Q. I need someone to help record our IVR greetings and messages. Can you help?
A. We do not currently offer in-house voiceover services. However, we highly recommend using voice talents on Fiverr.com and specifically, Grace Bjarnson (https://www.fiverr.com/v4/perseus/user_page/gracebjarnson).
Q. What headsets can I use for ServiceCall.ai?
A. You can use any PC headset that plugs in with a Dongle/USB plugin into the USB port of your computer. It can be wired or wireless, but it can't be a bluetooth headset. Bluetooth headsets will not work with SC.ai. It's just not compatible.
Q. Is there a Minimum and Recommended Bandwidth for ServiceCall.ai?
A. Yes, the minimum required bandwidth is 40k bits/sec.
Q. Can I use my existing IP desk phone or a third-party softphone with this service?
A. Support for SIP trunking, a protocol allowing IP phones to be connected to ServiceCall.ai, is in its final stages of development and will be released soon. Please stay tuned for updates.
Q. Does ServiceCall.ai require that I use Service Fusion?
A. At the moment, a Service Fusion subscription is required in order to take advantage of all the features ServiceCall.ai has to offer. For example, tracking your sales leads that convert to estimates or jobs or routing customer calls directly to service technicians.
Q. What is the minimum number of users required to use this service?
A. The minimum number of users is one and you can scale your team up and down as needed. We will bill you only for the number of users who were active during the billing cycle.
Q. How many talk time minutes and text messages are included in the plan?
A. Our standard plan includes up to 2,000 minutes per user and can be pooled across all active users.
Q. Will I be billed for this service together with my Service Fusion subscription?
A. Yes, your ServiceCall.ai charges will be added to your Service Fusion monthly subscription.
Q. How can I get training and support?
A. Initial and ongoing training and support is provided by the 5-star rated Service Fusion customer support team. Online resources are also available at help.servicefusion.com
Q. Can I cancel this service at any time?
A. Yes, absolutely. You can cancel your service at any time by submitting your request to Service Fusion Support at firstname.lastname@example.org
Q. How do I port my number out of ServiceCall.ai?
A. You can absolutely port your numbers out of ServiceCall.ai! Please send an email to email@example.com with a list of the numbers you need ported away to get that process started.