Labor time may display incorrect start or end times when required job statuses are not selected. The system relies on status transitions to determine labor duration.
Best Suited for:
- Technicians experiencing incorrect labor times
- Dispatchers reviewing job timelines
- Back Office users correcting job data
Prevention:
- Always follow status workflow
- Train technicians on proper usage
- Review labor entries regularly
Issue: Start Time Showing as 12:00 AM
Cause:
- Technician did not select Started
- Only selected:
- Partially Completed, or
- Completed
Resolution:
- Edit the job
- Update labor time manually
- Train technicians to always select Started
Issue: End Time Showing as 11:59 PM
Cause:
- Technician selected Started
- Did not select a stop status
Resolution:
- Update job with Partially Completed or Completed
- Adjust labor time manually if needed
Issue: Labor Not Tracking
Cause:
- Statuses were not used correctly
- Custom statuses lack labor logic
Resolution:
- Use:
- Started
- Partially Completed
- Completed
- Or create custom statuses with proper logic
Issue: Labor Not Billing
Cause:
- Labor not marked as billable
- Customer not set to hourly
Resolution:
- Mark labor as Billable
- Set customer to Hourly Labor Charge Type