This article covers the hangup applet within ServiceCall.ai.
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The Hangup applet is the 9th applet when creating a Call Flow.
When building a call flow, an instance may arise where it is not ideal for a customer to be able to leave a voicemail or follow further actions within a Call Flow. In such situations, the Hangup applet could prove useful!
When this applet is added to the call flow, it will end the call at the time that this applet is applied. For example, in the Call Flow below we start with the Timing applet, followed by the Dial applet that ends with the Hangup applet if nobody answers the call.
While this is a simplistic Call Flow, it demonstrates the use of the Hangup applet. A customer would call within Open hours and the call would be routed to the indicated user/group under the Dial applet. If that user/group is unavailable, since we have the Hangup app applied if no one answers, the call would disconnect with no follow up options. This applet can be used at any point within the Call Flow that is deemed necessary for the call to end with no follow up actions.
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