Important Terms:
Refund: A refund is returning a settled payment to the customer. Refunds can be processed as partial or full refunds.
Void: A void transaction immediately reverses a credit or debit card payment before any funds are moved from the customer’s account to the business’s account. Credit and debit card voids are not possible.
Important Timelines:
- A payment is able to be refunded up to 180 days in the past for a credit card payment.
- A payment that was processed more than 180 days ago, would need to be refund the customer externally from Service Fusion and process an internal refund payment in Service Fusion.
- Refunds can be expected to arrive in your customer's account within 10 days of the refund being processed. If your customer does not see the refund and they still see the original charge after 10 business days, they should reach out to their bank for more information.
Refund Fees:
- Both the authorization fee and the processing rate are charged for the initial charge.
- Both the authorization fee and the processing rate are charged for the refund.
Syncing with QuickBooks:
- Refunds can sync to QuickBooks Desktop. They will sync from Service Fusion into QuickBooks Desktop as a refund payment and a credit memo. This will need adjusted manually in QuickBooks Desktop.
- The refund payment will need to be manually entered into QuickBooks Online, as refunds cannot sync from Service Fusion to QuickBooks Online.