Ordering and Managing GPS Units

Best Suited for:

• Back Office administrators
• Operations managers overseeing fleet tracking
• Users managing GPS devices in Service Fusion

Important Information:

• GPS units must be installed and assigned before they begin tracking
• Orders and removal requests are handled through Service Fusion Support
• GPS units are billed based on your subscription term
• Units can be removed at any time, but:
  • No refunds are issued for early removal
  • A 15‑day notice is required before subscription renewal
  • Upon removal, the GPS unit will get permanently deactivated and cannot be reactivated

Ordering GPS Units:

To request GPS tracking devices:

1. Send an email to [e-mail]
   • Include the following information within your request:
     • Company Name
     • Company ID Number
     • Shipping Address (must be a physical address, not a PO box)
     • Phone Number
     • Email Address
     • The quantity of GPS units to order

Your request will be processed and assigned to the appropriate team for fulfillment.

Managing GPS Units:

• GPS units must be:
  1. Installed in the vehicle
  2. Assigned within Service Fusion

Both steps must be completed before the GPS data will appear in the system.

Removing GPS Units:

1. To remove a gps unit, email [e-mail]
2. Provide the Unit ID to be removed

Important details:

• GPS units are billed based on subscription terms
• Units can be removed at any time; no refunds are provided for early removal
• A 15‑day notice is required prior to subscription renewal
• Upon removal, the GPS unit will get permanently deactivated and cannot be reactivated