Contact EverCommerce Payments support for the following types of questions:
- Updating bank account information
- Deposit is delayed
- Questions on processing rates assessed, additional fees assessed, statement questions
- Disputes and Chargebacks
EverCommerce Payments Support Team (formerly PaySimple Support)
Phone: 800.466.0992 option 2
Email: care@paysimple.com
Contact Stripe support for the following types of questions:
- For risk/fund-hold verifications and questions
- Transaction Processing Limits
- Expedited Funding requests
Contact Aperia PCI support for the following types of questions:
For immediate assistance on specifically PCI questions (everything PCI related, with the exception of billing/pricing/fees - You will want to reach out to the Evercommerce payments team for these types of questions)
For all other PCI related inquires, reach out to the following:
PCI website: www.pciapply.com/paysimple
PCI Support (Aperia):
Phone: 844-202-8515
Learn more about Certifying as PCI Compliant
Contact Service Fusion support for the following types of questions:
- How to add pay online link to invoice emails
- How to process credit card, ACH and echeck capture
- How to process a refund
- Unable to see the deposits within the FusionPay Dashboard
- Unable to process payments in Service Fusion
- ACH authorizations
- How to add/delete CC/ACH to the customer's account
- Recurring Invoices, setting up 'autopay' with FusionPay
- How to set up card readers/use card readers
If your specific question is not mentioned here, please contact the Service Fusion Support Team to assist further.