Dispatch zones and dispatch zone management allow you to more effectively manage your drive time and quickly identify a technician's proximity to created estimates and jobs. Dispatch zone management allows you to view, create, and edit multiple dispatch zones. Dispatch Zone Management is available from Dispatch > Dispatch Menu > Settings > Dispatch Zones.
Dispatch Zone Management
This section displays the name of each dispatch zone, a map containing an overlay that corresponds to each selected dispatch zone, and offers the ability to view, create, edit, and delete zones. The name display in the left pane displays all dispatch zones and a check mark box adjacent to each. The zones that display in the map to the right are visible for each zone that contains a check in this section.
Please click the above image to enlarge
Dispatch zones can also be edited and deleted from this screen:
Creating Dispatch Zones
You can create dispatch zones by searching for an address, city, or zip code, by using circles to create boundaries of the zone or by using custom polygons to create the boundaries of the zone to your exact specifications.
Creating Dispatch Zones using the Circle Zone Type Option
You can create a dispatch zone by searching for an address, city, or zip code. Navigate to the dispatch zone configuration page under the dispatch menu:
Next, select to '+ Add New' Under the Dispatch Zones Screen:
Please click the above image to enlarge
Enter an address, city or zip code into the 'Search an address' field:
Choose from the drop - down menu the best fit for the search. If an address, city, or zip code is entered, the map pane on the right will focus on the center of the search:
Please click the above image to enlarge
Next choose to interact with the type of Dispatch Zone that will be used - choose a circle type:
Next, click on the map in order to begin defining the boundaries of the dispatch zone. Using a circle type, click the desired center of the dispatch zone. When using the circle type of dispatch zone, you can manually expand this circle once it appears on the map, or you can define the number of kilometers from the center of the circle in order to customize the boundaries of the zone. When defining a radius measured in the number of kilometers from the center of the zone, the area of the dispatch zone will change based on the number of kilometers entered:
Please click the above image to enlarge
You can also manually adjust the size of the circle by interacting with boundaries of the dispatch zone utilizing a click-and-drag method with your mouse. This allows a customization of the zone boundaries without using a defined number of kilometers of the radius from the center of the zone:
The defined radius will update based on the manual adjustment of the zone boundaries.
In order to complete the creation of this dispatch zone, enter the dispatch zone name, choose a color for the dispatch zone, and optionally, choose to include a description of the dispatch zone. Select to save the dispatch zone to create the zone.
Please click the above image to enlarge
Creating a dispatch zone based on the Custom option type
You can also choose to define the boundaries of the dispatch zone based on a custom polygon type. When this type is selected, and the map section is clicked, a rectangle will appear on the screen:
Please click the above image to enlarge
Interact with the boundaries of this polygon in order change the boundaries of the dispatch zone:
Please click the above image to enlarge
Continue to interact with the boundaries until the zone is accurate and complete:
Please click the above image to enlarge
In order to complete the creation of this dispatch zone, enter the dispatch zone name, choose a color for the dispatch zone, and optionally, choose to include a description of the dispatch zone. Select to save the dispatch zone to create the zone.
Please click the above image to enlarge
Working with Dispatch Zones
The Dispatch Map
The dispatch map will update to show site visits that are located within a particular dispatch zone. The dispatch map will show all dispatch zones along with a site visit indicator for each. Each dispatch zone will be included as both an overlay to the map and identified with a color icon in the site visit list.
Please click the above image to enlarge
The Dispatch Grid
The dispatch grid can include a color notification in the top right corner of each site visit to help easily identify the dispatch zone the visit is in. The color that appears is the color of the dispatch zone that the service location is in. Each tech's dispatch zone location will also be captured on the dispatch grid, based on clock-in, clock-out activities and job drive and labor time entries. If Service Fusion GPS fleet management fleet trackers have been installed and configured, the dispatch zone identification for the technician will be identified from the fleet tracker location. 
Please click the above image to enlarge
This color notification can be enabled or disabled from the dispatch configuration menu. This menu is available from Dispatch > Configuration. In the section of controls labeled Job/Estimate Block Indicators, toggle the Dispatch Zone option to 'Display'.
Please click the above image to enlarge
The Jobs Dashboard
The jobs dashboard will display the color icon associated with the dispatch zone that the service location is in:
Please click the above image to enlarge
Viewing a Job
When viewing a job, the dispatch zone color will be identified adjacent to the service location:
Please click the above image to enlarge
Calendar Zones
Dispatch zones created in Service Fusion prior to November 10th, 2020 are now Calendar Zones. These calendar zones will be present in the Calendar view and can affect the color coding of the Estimate/Job block indicators on the calendar. The menu control for these calendar zones is located in My Office > List Management. 
Please click the above image to enlarge