You can edit default settings, layouts, and the appearance of the job/estimate blocks on your dispatch grid by going to Dispatch > Configuration.
The Default Dispatch Tab drop down affects which screen the user travels too when they click Dispatch. The options include Dispatch Grid, Dispatch Map, and Fleet Tracking (Workload Graphs is a placeholder for a future feature unavailable at this time)
The Default Grid Layout allows the user to view the Daily grid, or Weekly grid
The Daily Grid Layout allows the user to choose 12 hour or 24 hour as default
The Time Format allows the user to select a 12 hour clock (AM and PM) or military time (24 hours)
When dragging and dropping jobs, you can select to change the status (and select which status to change to) or to leave the status unchanged.
The Job/Estiamte Block drop down menus for lines 1-4 allow the user to decide what information is visible on the job or estimate block on the dispatch grid.
Typically Line 1 is the customer name (though you can change this if you wish), and lines two through four can be customized or left unused, as we see in the example below: