Admin System -
Released Friday, April 8th
You can now broadcast emails to your customers! Create recipient lists to target just the right customer groups.
Released Friday, April 10th
You can now submit your own Feature Requests! Have direct access to the Service Fusion Product Team by accessing the new Help & Resources menu.
See more information on the Idea Portal!
There is now a preference to unsubscribe your customers from mass email communications. Easily unsubscribe your contacts for the new Customer Email Broadcasts feature.
Released Wednesday, April 15th
You can now edit many fields directly from the View screens on estimates and jobs. No need to go into full edit mode unless you need to adjust products, services, etc.
You can now easily see customer’s history directly from the view estimate and job screens. Simply click the history icon to the right of the customer name.
Pictures uploaded to estimates and jobs are now easily accessible from the customer’s Documents tab.We will feature five of the most recent jobs/estimates and users can click “Load more” to view additional pics.
There is now a preference to date invoices the date of service as opposed to the date on which the invoice is being created. Some of our customers do not invoice job until a day or two later and they would like to date invoices the date of service.
Released Wednesday, April 28th
Our JB Warranties integration is now live! Already a JB Warranties Customer? Fantastic! Sign in and use / purchase extended warranties directly through Service Fusion! Want to become a JB Warranties dealer? Register directly through Service Fusion!
Released to Pro Plan customers on April 29th 2020
We have launched FusionPay! Beginning with an exclusive roll out to our pro-plan subscribers through May 4th 2020, FusionPay is your credit card gateway solution, available directly through Service Fusion! No more external portals, the flat rate FusionPay solution helps you earn more and spend less.
Released Thursday, April 30th 2020
You now have the ability for your customers to add your estimate and job on site appointments to their calendars directly from estimate and job confirmation emails! New tags added to the communication templates allow an even easier confirmation experience for your customers.
The dispatch map now looks better than ever! With various optimizations designed to enhance the user experience, we now have a full screen map and have optimized the information and appearance within each job and estimate block.
You can now quickly travel to job, estimate and even the customer details directly from our Sales Revenue Reports. You no longer need to search globally for the estimate / job / or customer information when needing to reference additional information outside of these reports. Job and estimate numbers, along with customer names, are now clickable and display an icon on hover!
You can now run your custom job drive and labor time reports based on job category! Easily isolate the drive and labor time information you are really looking for - choose one or more job categories to be included in the report!
Worker App -
Available on or before April 16th
You will now have the ability to browse the product and service catalogs without first creating an estimate or job! Long requested, you will now be able to search from the app without first having to create or travel to an open job or estimate.
Bug Fixes
Administrative System
A bug was fixed that caused multiple 'Created by:' entries to appear in the activity log section of jobs.
A bug was fixed that caused the 'Clear all' option from the dispatch grid not to clear information as it should.