Service Fusion Subscription and Billing Account Overview

Service Fusion Subscription Billing Cycle:  

As a valued customer, you can take advantage of our exclusive discount options by switching to a longer billing cycle.  By updating your billing frequency cycle you save more with our tiered discount structure:

• Monthly Billing – No discount available
• Quarterly Billing – Save 5%
• Semi-Annual Billing – Save 10%
• Annual Billing – Save 15%

Choose a longer billing cycle to maximize your savings.  The price increase will apply at your next renewal. Switch to a longer billing cycle now and keep enjoying today’s lower rate longer. To update your billing cycle and secure the current pricing along with the discount, submit this request by emailing us at [e-mail], making sure to include your Company ID and preferred billing cycle. To allow sufficient time for processing and to avoid the upcoming price adjustment, please ensure your request is submitted no later than July 25, 2025.

Updating the Credit Card on File

Upgrading your Service Fusion Subscription and Adding Add-ons

Downgrading your Service Fusion Account

Changing Company Ownership of Service Fusion Account

Requesting a W9

Invoice Requests

Updating the Credit Card on File for your Subscription:

We are currently only able to update credit card information via phone. Submit a callback request using the Help Bubble in the bottom right corner of any logged in Service Fusion screen.

Downgrading your Service Fusion Account:

• To remove an add-on from your subscription, please email [e-mail] with your Company Name, Company ID, and which add-on you need to remove.
• If removing a GPS unit, send an email to [e-mail] with your Company Name, Company ID, and include the GPS unit ID number for deactivation.
• To downgrade your Service Fusion account to a lower subscription tier occurs, please email [e-mail] with your Company Name, Company ID and the tier you would like to downgrade to.

Requesting a W9:

Any W9 requests will need to be emailed to [e-mail] with the Company Name included in the request.

Invoice Requests:

In order to receive detailed invoices, these requests must be emailed to [e-mail]. We do not currently have a way to send these automatically, so these requests will need to be sent in each month so our Billing Team can get these sent out. Please be sure to include the Company Name.