Rolling Back a Technician’s Status Update

Best Suited for:

• Back Office Administrators
• Dispatchers
• Users performing job management

Important Information:

• Status rollbacks can only be performed from the back office
• Rolling back a status reverts the technician’s status to the previous status
• The page will refresh automatically after the rollback is completed
• Drive and Labor entries will be affected if changing to an applicable status
• Status update communications will send out if applicable on the status that you are selecting

Strategic Workflow:

• Use this process when a technician updates a job status by mistake
• Always verify the correct status after the rollback completes

Step‑by‑Step Instruction:

1. Open the job
2. Locate the technician’s status section
3. Click the Update button next to the technician’s status
4. Select Rollback
   • A confirmation window will appear
5. Click the Rollback This Status Change button in the confirmation window to revert the job to the previous status
6. Click Yes and Close
7. Allow the page to refresh automatically
   • The technician's status should now reflect the previous status