Service Fusion sends SMS messages using Toll‑Free (1‑800) phone numbers, which are automatically assigned when messaging is enabled. Carrier regulations require businesses to register Toll‑Free numbers for SMS messaging. These requirements are set outside of Service Fusion.
Best Suited for:
- Back Office administrators managing messaging workflows
- Dispatchers communicating with customers and technicians
How Outbound SMS Messaging Works:
- All outbound SMS messages are sent from the 1‑800 Toll‑Free number
- This applies to all automated and manual SMS communications
Sending SMS Messages Manually:
Users can send SMS messages from multiple areas within the system:
- Dispatch Grid to employees/technicians
- Customer Account Activity Feed
- Within a job or estimate
- Estimate and Job View screens
- Messages module
- ServiceCall.ai (if enabled)
Requirements for Sending SMS Messages:
System Requirements:
Customer Contact Requirements:
- Consent for SMS communication must be set to Yes on the contact
- Personal Communication Preferences must be configured appropriately
Key Considerations:
- SMS delivery depends on proper consent settings and requirements
- Toll‑Free numbers ensure consistent message delivery under carrier regulations
Additional Resources:
Registering Toll‑Free Numbers for SMS Verification
Customer Messaging Consent Overview