Do you refund it or do you void it? When referencing payments processed through FusionPay, timing and intention are everything.
- Returning the funds back to the card holder after they have been debited from the card holder’s account
- This can only be done once the transaction settles
- Stopping the transaction before it batches out to the processor
- Can only be done the same day that the transaction is initiated
Please refer here on information on performing voids and refunds in Service Fusion.
When to perform a void
Void a transaction if you are wanting to remove the transaction from even being included in the batch during the daily batch cutoff time. The daily batch cut off times are 11 PM ET for credit card payments and 4 PM ET for eCheck/ACH payments with FusionPay.