Nexa is a virtual receptionist and call answering service that integrates with Service Fusion to help field service businesses manage inbound calls, capture leads, and schedule appointments 24/7. This partnership ensures that no customer inquiry goes unanswered, even outside of business hours, improving customer service and increasing conversion rates.
Key Features:
- 24/7 Call Answering: Nexa agents handle calls around the clock, ensuring constant availability
- Lead Capture: Agents collect caller information and qualify leads based on your criteria
- Appointment Scheduling: Nexa can book appointments directly into Service Fusion
- Custom Call Scripts: Tailored scripts ensure brand consistency and accurate information gathering
- Bilingual Support: Nexa offers English and Spanish-speaking agents
Common Use Cases:
- Businesses that receive calls after hours or during peak times
- Teams needing help with lead qualification and appointment booking
- Companies looking to improve customer service without hiring additional staff
- Service providers wanting to ensure no call or lead is missed