Feature Releases
Administrative System
Released Wednesday, September 2nd
Phase Two of the Estimate and Job Status Management System has been released! In an update to our previous release regarding the ability to fine tune status management, we have released the second phase that will allow you to further manage system statuses. With this update, users can associate status logic of system statuses to custom statuses, require tasks to be completed, and equipment information to be present before status selection.
Released Thursday, September 10th
You can now send and receive pictures in text messages when using ServiceCall.ai! Receive pictures from your customers of the issue they are needing help with or follow up with a quote using a text message that includes picture examples from similarly completed service work. Send and receive pictures in text messages using ServiceCall.ai to increase sales and win more customers!
Released Friday, September 25th
You can now attach files to emails sent from the Customer Account's Activity Feed! Emailing your customers from the customer account page just got better with the ability to include attachments to emails! Select the attach button, and choose to upload a file from your computer or from FusionDrive.
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Repeating Jobs can inherit (or not!) custom field values from the original job! Sometimes, Custom Fields vary from job to job, and sometimes they remain static. For this reason, users now have the power to choose if they'd like the original entry in a job's custom fields to be included when repeating that job, or if the user would prefer the custom fields on future jobs be left blank.
You can now hide/show job statuses on the Jobs Dashboard! Every Job Status has a purpose, of course, but sometimes you just need to filter to see what is relevant right now. Choose to hide Job Statuses like Invoiced or Job Closed, by clicking "Adjust Status Folder Visibility" at the bottom of the Dashboard, to see the jobs that need to be attended to and hide the clutter!
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Released Wednesday, September 30th
You can now set reminders for past due invoices! Designed to enhance the accounts receivable process, the same familiar features of estimate and job reminders have been extended to include reminders for unpaid invoices. Customer communication preferences, as well as defaults in Company Preferences have been updated to accommodate this new feature. Need to update several existing customers at once? No worries, Batch Edit Customers has been updated to include this new preference!
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Worker App
Released Wednesday, September 30th
You can now access enhanced calendar views in the field worker application! Available for Android devices on Wednesday, September 30th, and coming soon for iOS devices, access calendar views from the field worker application that offer an enhanced view like the back office calendar function!
Bug Fixes
Administrative System
Released, September 2nd
A bug was fixed that caused the photo and bio of a second or third technician listed on jobs and estimates to be distributed when the primary technician's photo and short bio were selected to be distributed.
A bug was fixed that prevented messages to be distributed when technicians would change statuses on additional site visits.
A bug was fixed that prevented messages from being distributed when an estimate was converted to a job in the Field worker application.
A bug was fixed that prevented messages from being distributed after status changes occurred after reopening a closed job.
A bug was fixed that would cause a duplication of the entry "Job Created" in the activity log if the customer did not have a phone number and email address.
Released Thursday, September 10th
A bug was fixed that caused text messages exchanged through Service Fusion to report an incorrect contact name, when the correct contact name did not have contact-level phone number attributes present in the customer profile.
A bug was fixed that prevented customers from being created in ServiceCall.ai through the call center.
A bug was fixed that prevented service categories from being deleted, presenting the user with an error message stating that individual services were associated with the category, when services were no longer associated with the service category.
A bug was fixed in the dispatch map that, once several jobs have been deselected from the list to appear on the map, prevented the corresponding job numbers to update on the map.
A bug was fixed that would report a sent text message as 'queued' instead of 'sent' when viewing text message logs in the customer profile.
A bug was fixed that would present an error message " Unexpected error occurred, please try again later" when attempting to listen to a voicemail in the customer logs section of the customer profile, requiring you to listen to the voicemail in ServiceCall.ai instead of both ServiceCall.ai and the customer call logs.
A bug was fixed that caused jobs & tasks created in the calendar to have the date changed to 12/31/1969.
A bug was fixed that cause an invoice date to be populated incorrectly when the corresponding job did not have a date.