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Contacting Service Fusion Support

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We have a dedicated team of support professionals who are ready to assist with product questions, troubleshooting, and general guidance. Support resources are available directly within Service Fusion, allowing users to quickly find answers, training materials, and assistance when needed.  Support hours are Monday through Friday, 6:00 AM CST to 6:00 PM CST.

Accessing Support Content:

Service Fusion Support Center Knowledge Base

Access our Support Center from any signed in Service Fusion Page - click the ? in the upper right hand corner and choose Support Center

  • Advanced Search - type in a question or keywords and it will search the knowledge base and will surface relevant articles
    • Quick answer - surfaces an answer quickly when using the "Advanced Search" and provides a suggestion, using ai
  • General - category is filled with many sections, topics, and articles
  • Training - basic and in-depth training videos
  • Service Fusion Payments - payment processing articles

Contacting Support:

Our Help Widget is accessible from any signed-in Service Fusion Page.  Click the Help button in the lower right hand corner to begin the conversation.

Within the Help Widget you can initiate the following forms of communication: 

Requesting a Callback Process Description:

  1. Click the Help button in the lower right hand corner to initiate the callback request
  2. The widget will update with suggested articles, relevant to the current logged in screen you are initiating the help from
  3. Select Get in touch
  4. It will present you with the multiple options to get in touch
  5. Choose Request a callback
  6. Type in the best number to reach you at, in the Phone Number field
  7. Fill in Name and How can we help? (optional, but recommended)
  8. Click Send
  9. A Service Fusion Support Representative will reach out to you, to offer assistance

Requesting a Callback Step-by-Step Instruction:

  1. Click the Help button in the lower right hand corner to initiate the callback request
  1. The widget will update with suggested articles, relevant to the current logged in screen you are initiating the help from
  1. Select Get in touch
  1. It will present you with the multiple options to get in touch
  1. Choose Request a callback
  1. Type in the best number to reach you at, in the Phone Number field
  1. Fill in Name and How can we help? (optional, but recommended)
  1. Click Send
  1. A Service Fusion Support Representative will reach out to you, to offer assistance

Live Chat Process Description:

  1. Click the Help button in the lower right hand corner to initiate the callback request
  2. The widget will update with suggested articles, relevant to the current logged in screen you are initiating the help from
  3. Select Get in touch
  4. It will present you with the multiple options to get in touch
  5. Choose Live chat
  6. Begin chatting with an agent, by typing your message in the Type a message here... box
  7. Press Enter to initiate the chat request

Live Chat Step-by-Step Instruction:

  1. Click the Help button in the lower right hand corner to initiate the live chat
  1. The widget will update with suggested articles, relevant to the current logged in screen you are initiating the help from
  1. Select Get in touch
  1. It will present you with the multiple options to get in touch
  1. Choose Live chat
  1. Begin chatting with an agent, by typing your message in the Type a message here... box
  1. Press Enter to initiate the chat request

Leave a Message Process Description:

  1. Click the Help button in the lower right hand corner to leave a message
  2. The widget will update with suggested articles, relevant to the current logged in screen you are initiating the help from
  3. Select Get in touch
  4. It will present you with the multiple options to get in touch
  5. Choose Leave a message
  6. It will present you with several available options
  7. Choose Please provide some information to the support team about your request for service! to initiate an email request to our Support team
  8. Fill in the fields below and add attachments (optional):
  9. Once you have all the fields populated, press Send to send an email to the Service Fusion Support team

Leave a Message Step-by-Step Instruction:

  1. Click the Help button in the lower right hand corner to leave a message
  1. The widget will update with suggested articles, relevant to the current logged in screen you are initiating the help from
  1. Select Get in touch
  1. It will present you with the multiple options to get in touch
  1. Choose Leave a message
  1. It will present you with several available options
  1. Choose Please provide some information to the support team about your request for service! to initiate an email request to our Support team
  1. Fill in the fields below and add attachments (optional):
  1. Once you have all the fields populated, press Send to send an email to the Service Fusion Support team

 

If you are not signed into Service Fusion, we can be contacted by:

Contacting Service Fusion Support via the Service Fusion Field Worker App Process Description:

  1. Tap on your initials in the upper left hand corner
  2. Select Contact Support
  3. It will open a browser window, on your device
  4. Choose V2 Mobile App
  5. Fill in the required fields and add attachments (optional)
  6. Press Submit
  7. The Service Fusion Support team will contact you to assist you

Contacting Service Fusion Support via the Service Fusion Field Worker App Step-by-Step Instruction:

  1. Tap on your initials in the upper left hand corner
  1. Select Contact Support
  1. It will open a browser window, on your device
  1. Choose V2 Mobile App
  1. Fill in the required fields and add attachments (optional)
  1. Press Submit
  1. The Service Fusion Support team will contact you to assist you

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